Due to the custom nature of our products. ALL SALES ARE FINAL and are not eligible for refunds, returns or exchanges, unless merchandise has a defect from one of the following reasons: (a) the blank items themselves are materially flawed; (b) the quality of the decorating (i.e., the printing or embroidery) is below a reasonable range of expectations; or (c) the design of the final product is materially different from the final design submitted by the customer
Spirit Pack Direct orders are generally delivered within 14 days after a store has closed. Customers who are concerned about meeting deadlines should contact a Service/Sales Representative. Delivery times may vary during the holiday seasons.
Your privacy is very important to us and we guarantee its protection.
All personal information you give us is kept confidential and protected with the utmost care, and will not be used in ways to which you have not consented. We won't sell, rent or disclose any information that identifies you to an unrelated third party without your approval.
We do not collect personal information when you visit our site unless you choose to register or complete a purchase. We then use this information to provide you with the service that you have requested or other value-added services from Spirit Pack Direct. For example, if you purchase an item, we will use your e-mail address to send you a confirmation notice and your address to ship you the package. We may also need to contact you via phone, postal mail or e-mail if we have other questions regarding your order.
Protecting the safety of your credit card information is also very important to us.
We use Secure Sockets Layer (SSL) technology to protect the security of your credit card information as it is transmitted to us. SSL is the standard in Internet encryption technology, and is a highly sophisticated method of scrambling data as it travels from your computer to our website's servers.
We reserve the right to use aggregated, anonymous data about our users as a group for any business purpose, such as analyzing usage trends when seeking compatible partners. Furthermore, our website employs the use of first-party cookies, in order to keep track of your settings and preferences. Our partner websites may employ the use of third-party cookies for the same purpose.
The Spirit Pack Direct site main contain links to other sites. While we carefully choose our partners, we are not responsible for the privacy practices or the content of such websites.
Although your privacy is very important to us, we cannot fully ensure that your private communications and other personal information will not be disclosed to third parties when required by law.